Careers at Devbunch

IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat.

Responsibilities and Duties:

• Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
• Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware
• Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
• Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
• Ensure our computers are backed up so all files are saved in case the system crashes
• Run security checks on all of our systems to ensure we are protected from cybersecurity threats

Skills, Expertise, and Qualifications -

Requirements:

• Minimum Bachelor in computer science / Information technology
• 2 to 4 years of working experience

Technical Skills:

• Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations
• General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment
• Able to create databases and utilize Excel spreadsheets at an advanced level
• Advanced proficiency in Microsoft Office

Soft Skills:

• Strong communication skills, organizational skills, and time management skills
• Excellent customer service skills and desire to help the company succeed